Customer Testimonials
Trustworthy. Sam Spencer is why I have returned- he listens with patience and delivers without pressure. It’s why I have bought my last 3 cars here. First time meeting Ali for tutorial on my new car- was a pleasure to work with 🙂
Everything was great. The clerk was so very accosting. Excellent. Service. Very happy with the whole process.
All service personnel were very professional and made things easy for me to get my new car. Salesperson Jonathan (I think that was his name) was very nice and made dreams come true (ha ha). Glad I went to World Subaru and not further from my home. Tara who helped me get familiar with car controls and etc. was very nice and knowledgeable. The only slight issue I have is completing car coverage. She was very nice and felt bit pressured to buy extra coverage.
Excellent service as always. Laurence my advisor is professional, knowledgeable & sooo considerate. He makes the service experience 5-star!!
Very knowledgeable and friendly staff - kept me informed about the progress and I was very comfortable in the waiting area.
Excellent service from front desk and great work! Really appreciate the quality and service. Will be back
Worked on my car. Gave me very extensive report about what should be done, and gave an informed easy to understand summary
Great service. Lawrence answered all my questions and addressed my concerns. He was so careful to note all issues.
Always professional, courteous and knowledgeable. Service consultants are friendly and helpful highly recommend this dealership. .
Good group! Always a good visit. I always feel like I am being well taken care of.
This is the second car that I have bought from this dealership. I travel for an hour to get there but it’s always worth it.Service is excellent
Service was great. Lawrence was a big help and told me everything step-by-step what needed to be done on my car.
Friendly staff and clean with coffee and snacks. Easy to use WiFi so you can work or play games while waiting for your work to be completed.
The representative was eager to help. He was knowledgeable. It was a good service. I am happy.
A wonderful experience Always friendly, professional, and perform services in a timely manner. Trust the work.
Excellent care from Lawrence Chan in explaining issues & accomodating loaner. He is a great model for courteous customer service !!! I will go back to him.
I had a rattling noise from the heat shield which I learned is typical with Subaru Legacy. It was resolved in about an hour.
Great people. Rich in sales EXCELLENT. tara is a gem very informative and pleasant great people
Devon was fantastic. She was really helpful and kept me up to date o everything going on. Everyone at the dealership was great.
Friendly attentive staff. Car was serviced, oil change, tire rotation, general inspection. Wait time was reasonable. After the service was performed I was informed of the service. Wait area up to par additionally.
Representatives when I was first arriving were excellent. Our rep thoroughly explained additionally needed brake replacement after scheduled oil change.
Service was professional. Everything was explained to me. Tom was great to work with. Thank you.
The dealership was professional and enjoyable. I did not feel forced to buy or pressured. The sales associate had really listened and helped me.
I received excellent service. Lawrence was great he even found that I had a maintenance plan which forgot I had purchase. Great experience today
Tom was very professional and kept me advised and updated. Would recommend this to everyone in I’m
Great service and very nice people Tom was great and the guys in the shop were very good
Always a good experience. The people in service are always professional and helpful. Will return for future work.
Great service and went above and beyond. Car is beautiful!! The car drives very smooth.
I just bought a Crosstrek from World Subaru. The sales associate Ann Marie and the delivery specialist Tara did a great job. I'm very comfortable in my new car!
I couldn't be happier with my experience at World Subaru in Tinton Falls. In particular, my sales consultant, Fred Cole, was incredibly knowledgeable, helpful and genuinely nice. I haven’t bought a car in nearly 20 years, and was dreading it. What a pleasant surprise! There was no hard sell. No rush. No pressure. Fred was thoroughly professional and helpful. And after buying my new Subaru Crosstrek, Tara Mullins took the time (lots of time) walking me through all the ins and outs of the technology. She made sure I knew every inch of that dashboard and helped me set ...
Very Friendly and attentive staff. Comfortable waiting area and the WiFi is a plus. Good communication. Text updates are appreciated
Excellent service as always. They were able to complete my service 15 mins faster than my last visit. Great staff handling each customer as they arrive.
They got me in early when I arrived. Explained the services needed. Waiting area comfortable
Very quick and friendly service. I was in and out in under one hour. Would recommend.
Great customer service and they do what they promise! Would highly recommend them to anyone who cares about their vehicle.
Service person David was very nice and patient explaining what was recommended in addition to my oil change and questions I had about the exterior lights And interior temperature adjustment
Alls professional and helpful. Everyone friendly treat you very nice..Enjoy going there .Will be back for next oil change.
Even though I have a Subaru dealership/service center with five minutes of my house, I still only take my Subaru to World Subaru for its maintenance checkups and repairs as it is worth the 40min drive! All of the technicians and service staff that I have met or have worked on my Subaru are friendly, knowledgeable, and helpful. They always go the extra mile and, if there are any issues, show me photos and videos of what additional maintenance my Subaru needs. I also love that my car gets washed at the end of each maintenance service! The waiting ...
I had a great experience today at world subaru. Everyone was super friendly and helpful.
Everyone was great! I took my 18 Forester in for an oil change and came home with a 25 Forester. Rich was very accommodating and the girls showed me how to work the new gadgets.
Sam Soencer is simply the best salesman. He worked very hard to find me the car I was looking for at the best price possible. and Allu Mendez is very helpful and patient in explaining the features of my new car
Sam our car dealer is always pleasant and gets us the best possible deal. We think he is outstanding. Kristin in finance was a delight and was thorough in providing us all the necessary information concerning available packages we could upgrade to. She is outgoing and very personable. Tara the car technician was amazing. She knew her information and walked both my husband and I through the steps to connect to our new Crosstrek. She was personable, knowledgeable and so delightful to work with.
easy to schedual appointment. Car was ready when promised. Greated promptly at pick up. Technician was there to go over service and answer any questions. It has always been a pleasure dealing with World Subaru Service department. Also received text message at completion of service e as well a an emailed report card.
Tom did a great job updating me on what was needed and status while I waited.
This is my 7th vehicle from this group. They aways meet my expectation. I look forward to my next car!
Prompt for the appointment. It was easy to schedule and then modify as needed. Very courteous staff.
Have bought 3 cars from here over past 20years. Came back in 2024 as first choice for a subaru
David Mandeville was a great help! He is extremely knowledgeable and explained everything I needed to know about my service. He is a great asset to your dealership. He was polite and Efficient when getting back to me with information I needed regarding my car. I was stressed about the appointment but I left feeling very pleased about the service that was done.
Attentive and supportive to their customers. I felt like my concerns were addressed and Alyssa my advisor was super helpful! I’d keep coming to this service location going forward.
I have always had a positive experience at World Subaru! The people who work there are welcoming and helpful. My recent visit went exceptionally well! My service advisor David M., immediately greeted me and checked me in. I was provided an accurate wait time, which is always appreciated. I highly recommend this dealership without hesitation.
Unexpectedly pleasant experience buying a new car at World Subaru. Ann Marie in Sales was great - very pleasant, helpful, and patient. Tara was also terrific in Delivery(?) - again, very pleasant, helpful, and patient. Can't say enough about these two.
Everyone is so helpful and friendly. Service was provided in a timely manner. James was very helpful and professional.
Tom took great care of me and my car. I was given friendly service and appropriate recommendations as to how to maintain my car. Franz also readily met me and showed me the latest model.
Everyone was very friendly and professional. Didn't feel pressured to purchase. Rich made the car buying experience very easy.
Always a pleasure bringing my Forester to this facility, World Subaru in Shrewsbury NJ, for my service needs. Tom is one of the best service advisors I’ve had the pleasure of working with….
I do not do fifteen word reviews unless you are going to compensate me ? Are you
The service person was very accommodating and took me right away. Solved my problem immediately
I bought my Subaru Forester here at this dealership. Today I got my routine oil change there.
They were good, up front and honest. Rich was great.nor too pushy and very friendly.
Friendly and helpful staff. Comfortable waiting area. I would recommend this dealership to friends and family
Great service with a quick turnaround. Staff is professional and communicate well. I have never been disappointed
Good service department. The sales department as well. Appreciate the coupons and specials they offer.
My sales consultant (Rich Riccitelli) was extremely knowledgeable and helpful, Rich made sure that I bought the right trim level that I needed to get all the options and features I wanted in my Subara Forester.. When I took delivery Alli Mendez made sure that I knew how to use all of the options in the vehicle before I left the World Subaru lot. She was polite, extremely knowledgeable about the vehicle and impressed me when she said "if you have any questions here is my card call me anytime". I know I got the right car from ...
Excellent service from Rich R and Alli , making the whole buying process easy, no hassles.
Service dept was exceptional. Tyson was on top of his game and was professional. I left after my service with complete understanding of my service needs and ready to schedule a follow up visit. Thank you Tyshon
Great service, open and communicative staff. Never felt like I was being held up or waiting for no reason. They were also super friendly and easy to talk to.
I bought my first Subaru (2012 Outback) in 2016 and I've never be so impressed with the dependability of the vehicle. I have always wanted a Forester but they're hard to find the series I wanted, and with the new look in 2025, I started looking and found the model and color at World Subaru. I did not make an appointment, I just thought I'd see a couple of vehicles there and see how aggressive the sales personnel were. I was just shocked at how professional and no pressure approach that Dennis McWeeney had. I have never had a bad ...
Lawrence was super polite and helpful, was able to answer all my questions, kept me updated on the status of my car, and let me know about my upcoming services.
I had an incredible experience at this Subaru dealership when purchasing my 2025 Subaru Crosstrek Sport! From start to finish, the team went above and beyond to make sure I was well taken care of. Fred was fantastic—so informative, patient, and made the entire buying process smooth and easy. Tara was so friendly and welcoming, and Ally was amazing—she was super helpful, making sure all my questions were answered and everything went seamlessly. I absolutely love my new car and can’t recommend this dealership enough. I really liked how I had the opportunity to go back for my ...
Lawrence Chan at the service desk was professional, efficient, and thoroughly explained everything going on with our car. He walked us through next steps and made us feel confident to use Subaru for repairs in the future.
Prompt, friendly, professional service. All Staff ready to assist with any request. With coupons price cheaper than competitors.
Customer focused with specific attention to quality, communication and care. My expectations are always exceeded.
We were extremely happy to purchase our new 2025 Forester from World Subaru. Our salesperson Fred was able to locate the exact Touring we wanted that was equipped with everything we wanted. Plus the price was way better than any other dealership in New Jersey. The entire experience was totally stress free.
Service was done in a reasonable amount of time and everyone there was nice and accommodating.
Great service. Friendly and attentive. They made sure I was not late for my Dr appointment that followed my service appointment. Above and beyond!
Devin in the Service Department is the best! Answers all of my questions in a professional and respectful manner--always with a smile! I've been going to World Subaru since 2019 and will continue to be a loyal customer because of employees like Devin!
I had service performed on my Crosstrek recently. My experience was excellent throughout. Tom the service advisor kept me well informed and was a pleasure to deal with.
Great service very nice people great staff they have snacks water very nice great job
Lawrence Chan always goes above and beyond with his customer service. He communicates sufficiently, answers all my questions, and keeps me up to date on services I may need for my vehicle.
Efficient drop off and pick up. Friendly associate. Appreciated the bottled water. Good communication regarding pick up
It is easy to set up service appointments. They check you in quickly. Great communication for what is going on with your vehicle.
Customer service exceptional. Very helpful staff, listen to needs & provide the necessary service. Highly recommend.
Service by appointment, happened on time and completed within promised time. Was road tested by Advisor in addition to actual servicer
World Subaru was very efficient with my time. The cost was less than I expected. In all a 5 star experience
Friendly accommodating staff. Always a pleasure to stop by. Travis, Alli and Tara are always ready to assist as is James Gouin in service
Service was professional and on-time. Staff was friendly. Waiting area was convenient. They really take good care of their clients.
Great service friendly and helpful quick turnaround nice waiting room too! I’ll be back
Alyssa has helped me twice now and both times has been so helpful and kind. From now on I’ll be requesting to talk to her when I have issues with my car because I always feel heard and she explains things in a way that make perfect sense. Overall she is great!
I had a fantastic experience working with George Notte, a Sales and Leasing Specialist, when signing for my 2022 Subaru Ascent. George was incredibly helpful and made the entire process smooth and stress-free. Every question I asked was answered in a very professional and knowledgeable manner. His kind and patient approach made me feel valued as a customer. George’s attention to detail and commitment to providing exceptional customer service truly stood out. I highly recommend this dealership 100% and would strongly recommend asking for George Notte for the best and most generous customer service experience. Thank you, George, for making this ...
I had a fantastic experience working with George Notte, a Sales and Leasing Specialist, when signing for my 2022 Subaru Ascent. George was incredibly helpful and made the entire process smooth and stress-free. Every question I asked was answered in a very professional and knowledgeable manner. His kind and patient approach made me feel valued as a customer. George’s attention to detail and commitment to providing exceptional customer service truly stood out. I highly recommend this dealership 100% and would strongly recommend asking for George Notte for the best and most generous customer service experience. Thank you, George, for making this ...
Very fast and efficient. James explained the service to be performed and advised on the next service needed
Devon is a true professional who assists in a timely, knowledgeable fashion. She makes all the difference when servicing my vehicle at World Subaru!
Service was excellent performed inspection and notified of anything needed reasonable service prices and professional service department
Very satisfied with Lawrence. Very friendly, informative and personable. Love my Crosstrek. I plan on staying with world Subaru for all my service needs.
Prompt, friendly service! Smooth from start to finish. I was helped by Tom, and he welcomed me, explained my vehicle’s status, and told me what to expect. Everything was quick & exactly as predicted!
Friendly, informative, very detailed with what was going to be done, how and why. Felt very engaged.
I had crack in my windshield, and felt more comfortable having a dealer installed replacement and calibration. I am very pleased with the service and especially with the help that service rep Alyssa Berning provided in both the insurance estimate and the final work. She is really special in the way she extends herself to make the World Service experience excellent.
Great, efficient and friendly repair service! David and crew always take good care of me and my Subaru. Nice waiting area. Friendly crew. Car wash is a plus. I always leave there happy
Service representative Tom was very polite and helpful during my appointment. Waiting area clean and had snacks/drinks available .
I just purchased a brand-new 2025 Subaru Crosstrek, and I couldn’t have asked for a better experience. Travis Foster was incredibly helpful and knowledgeable about exactly what I was looking for. He truly made the car-buying process as easy and stress-free as possible. From start to finish, I felt like my needs and preferences were his top priority. He never pressured me into anything I didn’t want or need—he simply guided me toward the best car for me. His professionalism, patience, and kindness made my first new car purchase both painless and memorable. Tara Mullins was also an ...